Ingénieur service client itinérant H/F

Becton, Dickinson and Company

Vous êtes responsable du support technique auprès de nos clients durant les phases de pré et post-vente. Vous assurez l'installation, la maintenance préventive et corrective, les mises à niveau et les réparations d'instruments complexes de microbiologie et d'automatisation de laboratoire, tout en garantissant un haut niveau de satisfaction client grâce à votre expertise technique et votre réactivité.

Responsabilités principales

• Réaliser les activités de maintenance préventive, corrective, les réparations et les mises à niveau des équipements installés chez les clients.
• Planifier, prioriser et exécuter les interventions conformément aux procédures BD Kiestra / IDS et aux accords de niveau de service définis.
• Diagnostiquer et résoudre les incidents techniques complexes, en assurant l'escalade appropriée lorsque nécessaire.
• Assurer la gestion et le maintien des stocks de pièces détachées, outils et équipements nécessaires à vos interventions.
• Former les utilisateurs et opérateurs clients à l'utilisation et à la maintenance de premier niveau des systèmes.
• Documenter l'ensemble des interventions et assurer le suivi des données techniques dans les systèmes de gestion afin de garantir la qualité des rapports et l'amélioration continue des performances des équipements.

Profil recherché

• Formation Bac+2/3 minimum en électronique, informatique industrielle, automatisation, maintenance industrielle ou domaine technique équivalent.
• Minimum 3 ans d'expérience dans la maintenance et le dépannage d'équipements techniques complexes, idéalement dans les secteurs des dispositifs médicaux, laboratoires ou environnements réglementés.
• Excellentes compétences en diagnostic, résolution de problèmes et support technique sur le terrain.
• Forte orientation client et capacité à gérer efficacement les relations avec différentes parties prenantes.
• Français courant et bon niveau d'anglais professionnel, notamment pour la lecture et la rédaction de documentation technique.
• Permis de conduire B valide et disponibilité pour des déplacements réguliers.

Atout supplémentaire : Une connaissance des techniques de microbiologie ou des environnements de laboratoire sera fortement appréciée.

Fourchette de rémunération : 50 000 € – 55 000 €

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

• Optional Skills

• .

• Primary Work Location

• FRA Grenoble

• Additional Locations

• Work Shift

• At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

• Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

• Salary Range Information

• €37,100.00 - €59,375.00 EUR Annual

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