Infrastructure Support Escalation Engineer – Tier 3
About this role
Capgemini – Infrastructure Support Escalation Engineer – Tier 3
Job Description
As an Infrastructure Support Escalation Engineer – Tier 3, you will be a key technical authority within our Collaboration Technology Group, ensuring the availability, stability, and performance of enterprise-grade cloud and data center infrastructure. This is a high-impact role within a global 24x7 environment where your expertise will directly shape customer outcomes.
In this role you will play a key role in:
- Ensuring 24/7 availability of the production environment, leading daily operations and serving as the first point of escalation for all priority incidents and changes, driving issues through to full resolution within agreed SLAs
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