Infrastructure Operations Engineer: Monitoring, Backup & ITSM

Infrastructure Operations Engineer: Monitoring, Backup & ITSM

About the job Infrastructure Operations Engineer: Monitoring, Backup & ITSM

Role Summary

Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours.

Key Responsibilities

• Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noise

• Provide first-response triage during India business hours; execute runbooks and escalate per severity matrix

• Maintain the on-call schedule, incident log, and post-incident documentation

• Execute and verify backup jobs across server and cloud workloads; remediate failures within SLA

• Run scheduled DR tests and document restore validation evidence

• Operate monthly patch cycles for servers and infrastructure appliances with change-controlled maintenance windows

• Administer the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadership

• Build and maintain the runbook library, asset inventory, and configuration documentation

• Support evidence collection for client security assessments and internal audits

• Required Qualifications

• 3–6 years in infrastructure operations, NOC, or managed services roles

• Hands-on experience with enterprise monitoring tooling and incident management

• Working knowledge of Windows Server administration, backup platforms, and patching at scale

• Experience operating within ITIL-based change and incident processes

• Strong documentation discipline and written English

• Preferred Qualifications

• Azure or M365 administration exposure

• Scripting for operational automation (PowerShell or Python)

• BPO or 24x7 operations center background

• Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)

• Engagement: Contract to Hire | 12-Month Initial Contract

• Level: Mid-Level (3–6 years experience)

• Reports To: US-based CTO / Infrastructure Lead

• Note: Second opening at leadership discretion based on workload.

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