About this role
Job title: Infrastructure Engineer - Server Specialism
Location: Lagos
Employment Type: Full-time
Core Responsibilities
- End User Computing:
- Provide L1/L2 support for desktops, laptops, printers, peripherals and business applications.
- Install, configure and troubleshoot Windows 11 endpoints, Microsoft 365 applications and LOB applications.
- Manage endpoint deployment, software installation, patching and endpoint security.
- Support user onboarding, offboarding, account provisioning and device allocation.
- Coordinate warranty repairs and OEM/vendor support for faulty equipment.
ITSM & Service Delivery:
- Manage incidents, service requests and changes through the ITSM platform within agreed SLAs.
- Perform categorisation, prioritisation, troubleshooting, escalation and resolution.
- Participate in Major Incident Management and contribute to root cause analysis.
- Follow Change Management processes for all infrastructure and production changes.
- Maintain knowledge base articles, SOPs, asset records and technical documentation.
Server-Led:
- For candidates whose primary depth is Windows infrastructure.
You will own
- Installation, configuration and administration of Windows Server environments.
- Active Directory, DNS, DHCP, Group Policy and file services.
- User accounts, security groups, permissions and access controls.
- Hyper-V and/or VMware virtualised environments.
- Server patching, health checks, performance monitoring and capacity management.
- Backup, restore, disaster recovery and business continuity activities.
- Server inventory, configuration records and licence tracking.
- Working knowledge expected in: LAN/VLAN concepts, firewall rule basics, VPN connectivity and network troubleshooting — sufficient to triage and escalate.
Performance Measures:
Performance in this role will be assessed primarily against:
- SLA achievement across incidents and service requests
- Mean Time to Resolve (MTTR)
- First-time resolution rate
- Patch and security compliance
- Quality and currency of technical documentation
Skills & Experience
- 4-8 years in IT Infrastructure, Wintel, Network or Technical Support roles.
- Demonstrable depth in either enterprise networking or Windows Server administration.
- Windows 10/11 and Microsoft 365