Infrastructure Engineer - Network or Server Specialism (Network-Led)

Contec Global Group - Infrastructure Engineer - Network or Server Specialism (Network-Led)

Core Responsibilities

End User Computing:

• Provide L1/L2 support for desktops, laptops, printers, peripherals and business applications.
• Install, configure and troubleshoot Windows 11 endpoints, Microsoft 365 applications and LOB applications.
• Manage endpoint deployment, software installation, patching and endpoint security.
• Support user onboarding, offboarding, account provisioning and device allocation.
• Coordinate warranty repairs and OEM/vendor support for faulty equipment.

ITSM & Service Delivery:

• Manage incidents, service requests and changes through the ITSM platform within agreed SLAs.
• Perform categorisation, prioritisation, troubleshooting, escalation and resolution.
• Participate in Major Incident Management and contribute to root cause analysis.
• Follow Change Management processes for all infrastructure and production changes.
• Maintain knowledge base articles, SOPs, asset records and technical documentation.

For candidates whose primary depth is networking.

You will own:

• Administration and troubleshooting of LAN, WAN, VLAN, Wi-Fi, VPN and internet connectivity.
• Enterprise routers, switches, firewalls and access points.
• Routing, DNS, DHCP, NAT, latency and packet-loss diagnosis.
• Site-to-Site and Remote Access VPN.
• Firewall policy changes, port requirements and network security controls.
• ISP and network vendor coordination for incidents and outages.
• Network diagrams, IP addressing schemes and configuration records.
• Working knowledge expected in: Windows Server administration, Active Directory, Group Policy, basic virtualisation and backup operations — sufficient to triage and escalate.

Performance Measures

Performance in this role will be assessed primarily against:

• SLA achievement across incidents and service requests
• Mean Time to Resolve (MTTR)
• First-time resolution rate
• Patch and security compliance
• Quality and currency of technical documentation.

Qualifications

• Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics or a related discipline.
• Certifications preferred, relevant to your specialism: CCNA, Fortinet NSE or Sophos