Infotainment Engineer I

About the Role Hyundai's North American Quality Center (NAQC) is seeking an Infotainment Engineer I to contribute to the development and enhancement of infotainment systems for Hyundai, Genesis, and Kia vehicles. The role focuses on field investigations, root cause analysis, and cross-functional collaboration to deliver high-quality infotainment solutions ready for market.

What You'll Do

• Participate in quality gate audits with affiliates, vendors, and HMG teams to evaluate newly released test software, identify emerging quality issues, and verify resolution plans to ensure complete software development prior to market release
• Utilize warranty claim analysis and severity assessments to conduct quality investigations on Genesis, Hyundai, and Kia vehicles and their respective infotainment and other electronic systems
• Plan and conduct comprehensive end-to-end testing for connected car services
• Execute field and on-site investigations to identify, analyze, replicate, and resolve quality-related issues for infotainment systems
• Conduct thorough evaluations of prototype vehicles to identify and address potential quality issues prior to product launch
• Develop test cases for new system evaluations to perform in-depth assessments of various infotainment systems
• Publish technical reports on infotainment system evaluations and investigations to provide HMG R&D and Quality teams with recommendations for improvement
• Perform failure analysis on infotainment and electrical components to diagnose infotainment-related issues and share findings with the corresponding vendor(s) and other quality divisions via investigation reports
• Provide technical support and participate in various product evaluation programs with NA sales affiliates and assembly plants
• Conduct Over-The-Air (OTA) update validations to confirm market deployment readiness
• Support dealers and vendors with infotainment-related issues by performing root cause analysis and providing solutions/countermeasures
• Perform supplier audits to ensure NA meets HMG's quality standards
• Identify market trends via customer feedback, external indices (e.g., J.D. Power and Consumer Reports), customer forums, and automotive syndicated studies
• Collaborate with the appropriate stakeholders (i.e., HMG R&D, suppliers, other quality departments, etc.) to resolve complex, quality-related issues
• Travel up to 30% of the time, both domestically and internationally

What We're Looking For

• Bachelor's degree in computer science, mechanical engineering, or electrical engineering
• 0-3 years of experience working with infotainment systems
• QA/QC/QI experience