Information Technology / Technical Support

Summary

The Hardware & Software Support Technician serves a critical function in preserving the operational continuity of an organization's digital ecosystem, encompassing computer systems, networks, and applications. This entry-level role targets motivated, detail-focused individuals possessing fundamental technical competencies who are keen to facilitate hardware diagnostics, operating system deployment, software setup, and routine maintenance for staff and clients. Operating under guidance, this professional guarantees minimal system interruptions and delivers efficient technical assistance throughout all workstations and digital infrastructure.

Responsibilities

• Assemble, configure, and validate new workstations, laptops, printers, scanners, and associated peripheral devices.

• Identify hardware failures, execute physical component swaps (such as memory modules, storage drives, and power units), and arrange necessary repairs.

• Deploy, configure, and maintain operating systems (including Windows, macOS, and Linux) alongside essential productivity tools like Microsoft Office, antivirus solutions, and collaboration platforms.

• Resolve software application glitches, manage licensing disputes, and apply necessary security patches and updates across the system landscape.

• Support the configuration of wired and wireless local area networks, including routers, switches, and networked printers.

• Address fundamental connectivity challenges, IP configuration errors, and internet access difficulties for end-users.

• Act as the primary support contact for technical inquiries, delivering polite and timely assistance to internal teams or external clients.

• Record, monitor, and address IT support requests, escalating intricate or recurring issues to senior engineers or leadership.

• Facilitate regular data backup operations, migration projects, and the restoration of lost or damaged files.

• Verify that antivirus software and endpoint security protocols are active, functional, and current on all connected devices.

Requirements

• Foundational technical skills suitable for an entry-level position.

• Strong attention to detail and a proactive, enthusiastic approach to problem-solving.

• Ability to work effectively under supervision.

• Competence in hardware troubleshooting and component replacement.

• Experience with operating system deployment and software installation.

• Knowledge of routine preventative maintenance procedures.

• Capability to provide courteous and efficient user support.