About this role
Satellite Office
Information Technology Support
· Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
· Fully Remote
You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.
What You'll Do
-
-
Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
-
-
Trace issues through logs, traces, and underlying data down to the code
-
-
Demo the platform live to show clients how to configure it for their exact workflow
-
-
Use AI tools daily to move faster through code and data than manual digging alone
-
-
Turn recurring headaches into permanent fixes instead of repeat tickets
-
-
Write clean tickets and documentation so nothing gets lost in translation
-
-
Flag and escalate issues that cross systems or hit multiple clients
-
What You'll Bring
-
-
2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
-
-
Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
-
-
Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
-
-
A genuinely curious streak — you want to know why
-
-
You already use AI tools as part of how you work
-
-
A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time
-
What's In It For You
-
-
Work directly with senior engineering leadership from day one — no layers between you and real ownership
-
-
A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
-
-
High-visibility work on a platform trusted by firms managing tens of trillions in assets
-
-
Real flexibility on hours — not a buzzword, an actual confirmed policy
-
-
AI tooling as a core part of your daily workflow, not an afterthought
-
-
Ready to trade scripted support for real investigation?
-
Apply now — next step is a conversation with our recruitment team.
-
Role type
-
Information Technology Support
-
·
-
Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
-
·
-
Fully Remote
-
Loading application form