Information Technology Specialists

Job title: Information Technology Specialists

Job Summary

The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support and maintenance to our contracted clients for desktop, Windows and Mac devices, peripherals, printers and network connectivity needs. This individual will work in a highly professional and demanding environment, requiring a concierge-level, white-glove service demeanor. The role demands a high level of motivation, attention to detail, top notch diagnostic and troubleshooting skills for OS and software. The successful candidate must be highly organized and have the ability to learn new processes on a regular basis. Guidance and direction will be provided by Senior Systems Administrators and department managers to facilitate the IT Specialist’s integration and effectiveness within the team.

This is an onsite position that will require on-call responsibilities.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Information Technology Specialists, II

• Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc.

• Configure and support conference room and other technologies for specialized areas of support.

• Manage and maintain Microsoft Windows and Apple OS systems.

• Track and document problems, issues, settings and solutions for IT systems.

• Review and create system process and procedure documentation.

• Perform inventory and retirement processes.

• Utilize automative and approved standards and processes.

• Perform project management planning, documentation, organization and implementation.

• Utilize the department ticketing system to track work tickets and time.

• Trouble shooting client, server or systems for problem resolution.

• Assist with network documentation, configuration, routing and securing.

• Work as a team member as well as autonomously.

• Travel on and off campus locations for IT support and equipment transport.

• Follow University and departmental processes, procedures, guidelines, etc.

• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.

• Other duties as assigned.

• Physical Requirements

• Environment: Will require lifting up to 50 lbs., carrying, bending, and repetitive desk work such as typing, and long-term sitting.

• Nearly Continuously: Sitting, hearing, listening, talking.

• Often: Repetitive hand motion (such as typing), walking.

• Seldom: Bending, reaching overhead

• Minimum Qualifications

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

• Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• Preferences

• 5 years of computer support related experience in a fast paced and professional business environment.

• ITIL Foundations Certification.

• A+ MCSE, or other applicable certifications.

• Microsoft Windows and Apple OS troubleshooting.

• MDM experience.

• Conference Room technology experience

• Dispatch systems experience.

• JAMF 200 level training.

Benefits

• Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
• The University is a participating employer with Utah Retirement Systems. Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.