About this role
Work Setup: Onsite
Location: Eton Centris, Quezon City
Schedule: Shifting, UK time
Start Date: ASAP
Qualifications
- Bachelor’s degree
- At least 5 to 6 years of relevant working experience as a Risk Officer within BPO/Shared Services industry
- Preferred: Banking risk experience
- Good-to-have: Exposure in Voice / Collections LOB
Roles and Responsibilities
- Ensure that policies, processes, and standards are effectively established to identify, assess, measure, manage, and report risks, including systemic operational risks. This includes supporting the development and timely execution of robust remedial action plans.
- Provide oversight and ensure consistent implementation of control measures across multiple lines of business.
- Implement and monitor controls to ensure compliance with all contractual risk related requirements and maintain operational effectiveness.
- Investigate security incidents and support Ombuds related investigations, as needed.
- Build, develop and maintain strong working relationships with key stakeholders within customer organizations, particularly those involved in risk functions.
- Demonstrate commitment to continuous personal development and skill enhancement.
- Serve as a key point of reference for the risk management framework and business risk profile, providing guidance and decisions where appropriate.
- Enforce policies and procedures necessary to meet ISO 27001 requirements, as well as other applicable standards, for existing accounts and proposed solutions for new business.
- Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE and HIPAA.
- Actively participate in location crisis‑management forums to update delivery leaders on ongoing situations, stay informed on evolving events, and highlight relevant risks as needed
- Align with the strategic risk‑management and operational‑efficiency priorities defined by the Practice Head, ensuring cohesive execution at the location level.