About this role
Information Management Assistant
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View Jobs at U.S. Embassy to Kenya
Posted: Oct 6, 2026
Deadline: Oct 19, 2026
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The U.S. Embassy to Kenya opened in 1964. Through sixteen Ambassadors since then, the Embassy has enriched the ties between the American and Kenyan people and served the needs of Americans in and around this East African hub. Chief among the U.S. Mission’s goals are fostering the development of a sound Kenyan economy, strengthening the institutions of Keny...
Information Management Assistant
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field ICT / Computer
Duties
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The Diplomatic Technology Assistant is a member of the [Diplomatic Technology, DT Customer Engagement] team with a security clearance. Responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms. Requires a Top Secret Security Clearance.
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MAJOR DUTIES AND RESPONSIBILITIES
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70%
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SERVICE DESK SUPPORT, OPERATIONS AND SYSTEMS ADMINISTRATION 70% Utilize limited system administrator privileges to address customer issues and to provide basic hardware, applications, and systems support on both classified and unclassified systems in Controlled Access Areas (CAA) and general work area (GWA) of the mission. Assist users with routine IT issues, manage user accounts, and help maintain system functionality. Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Technical and Systems Support in CAA:
- Event & VIP IT Support: 15%
- TRAINING, KNOWLEDGE MANAGEMENT, AND CYBERSECURITY 15%
- PROJECTS AND ADMINISTRATIVE SUPPORT 15%
Requirements
EXPERIENCE
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A minimum of 2 years of experience in computer networking operations, network management, or utilization of computer systems
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Education Requirements
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Bachelor's degree in Computer Science, Information Systems, Engineering, Library and Data Science/ Analytics, or Communications and Technology is required
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