Information Clerk I - C

Job Title

Information Clerk I - CPay Rate Min to Mid Range

$17.55 - $20.18Time Type

Full timeSummary

Under direct supervision, is responsible for answering Tax Office questions from the general public; updates mailing addresses; mails forms and tax receipts; forwards returned mail, files change of address cards and undeliverable tax statements; prepares estimated tax calculations; researches requests; notifies customers of process delays or denials; routes specialized license plates; and performs related duties as required.

Description

• Duties and Responsibilities:

• Answers routine questions over the telephone concerning auto, property tax and other Tax Office related inquiries

• Updates mailing addresses into computer and verifies information with government agencies such as Bexar Appraisal District

• Types forms and tax receipts and mails to requesting individuals

• Files change of address cards and undeliverable tax statements

• Prepares estimated calculations pertaining to auto and property tax

• Researches requests such as ownership of property

• Notifies customers by mail or phone of delays or denials

• Routes specialized license plates to appropriate Tax Office substation

• May assist with re-calculating refunds to determine accuracy

• Performs other duties as required

• Minimum Qualifications:

• High School or General

Education

• Development (GED) certificate, and one (1) year office experience; or an equivalent combination of education and experience

• Knowledge of basic office procedures; knowledge of basic telephone etiquette

• Skill in communicating with diverse groups of individuals utilizing tact and diplomacy

• Ability to operate a personal computer, typewriter, 10-key adding machine, telephone and basic office equipment; ability to accurately enter data and file information; ability to understand and follow instructions; ability to perform basic mathematical calculations; ability to establish and maintain effective working relationships with co-workers, other County employees, outside organizations and the general public

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Must be able to maintain an effective attendance record/pattern

• May be required to work more than 40 hours during the workweek

• Working Environment and Physical Demands:

• Working conditions are inside an office environment

• Physical requirements include lifting/carrying 10-20 lbs. occasionally

• Occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment. Frequently communicates with others; must be able to exchange accurate information

• Positions self to perform essential functions

• Subject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions

• Working With Bexar County

• Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

• Employee Benefits | Bexar County, TX - Official Website

• Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

• *We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*