INFINITI Regional Sales & Marketing Manager

Job title: INFINITI Regional Sales & Marketing Manager

Description:

• Develops and manages assigned regional staff, sets performance goals, allocates resources, assesses annual performance, and determines rotational/promotional opportunities; interviews and selects employees; coaches and disciplines as necessary; recommends termination when appropriate.
• Leads a team of Managers and Planners to support the field teams and retailers in achieving their regional objectives including retail, wholesale, customer satisfaction, parts & accessories, service contracts and network development.
• Serves as the main liaison for each of these departments from national headquarters to the regional office; works closely with the RVP to develop and launch regional tactical programs to improve retail sales velocity and objective attainment.
• Ensures AGM alignment of national and regional incentives and tactical programs; oversees budget and compliance of regional programs.
• Drives vehicle wholesale objective attainment by ensuring effective retail operations consulting that demonstrates potential ROI on sales; accentuates special wholesale promotions and reward opportunities; communicates optimum model, option and color mix to improve sales efficiency.
• Partners with AGM to assess current effectiveness of marketing and incentive plans in dealerships; aligns with the RVP on the implementation of new marketing programs and techniques to drive performance.
• Oversees regional Marketing and IMG budgets, tactics and strategic plans.
• Oversee dealer facing corrective performance actions and decisions as directed by RVP.
• Manage the regional Retail Operational Review process and works with the AGMs to align resources.
• Ensures management of all information and legal documentation outlining the dealer and company execution of required performance, financial standards and other obligations for assigned region. Ensures proper contact with dealership owners regarding document execution complying with required notifications, performance obligations and related signatures.
• Works with National HQ DND Strategy and Operations group and the RVP to align on network actions.
• Manages the analysis of the client experience and related loyalty correlation for assigned region. Promotes consistently high standards relating to showroom and service experience to increase client loyalty and increase long term sales.
• Supports AGMs and Regional Aftersales Manager with action plans to maintain and enhance customer satisfaction. Monitors progress and priorities of action plans and directs attention as needed.