Industrial Technical Support Engineer

Job title: Industrial Technical Support Engineer

About the Role Industrial Technical Support Engineer provides high-level technical support for Linx’s industrial coding and marking systems used on high-speed manufacturing lines. This hands-on engineering role focuses on true machine fault-finding across electro-mechanical, electrical, electronic, fluid, and software systems—supporting distributors remotely and providing targeted on-site assistance when required.

What You'll Do

• Diagnose complex electro-mechanical, electrical, electronic, and software faults on production-critical equipment.
• Provide escalation-level remote technical support to distributors and customers, with selective on-site intervention as needed.
• Support industrial printers and coders integrated into automated manufacturing lines.
• Troubleshoot printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
• Analyze RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
• Collaborate with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
• Mentor and technically develop other support engineers.

What We're Looking For

• Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
• Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
• Proven hands-on experience troubleshooting electro-mechanical machinery and embedded control systems.
• Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
• Experience diagnosing industrial networks and communication protocols (Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).
• This role is not suitable for candidates with first- or second-line IT helpdesk backgrounds; direct experience diagnosing and repairing industrial machinery is required.

Nice to Have

• Diagnostic tools such as Wireshark considered an advantage.

Compensation & Benefits

• Salary range: USD 52,200 - 91,400 per year. This job is eligible for Bonus Pay.
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.