Incident Response Manager (RIM)

About the Role The Incident Response Manager (RIM) collaborates with the Incident Management Control (IMC) to lead and coordinate incident response efforts. The role focuses on confirming incidents, ensuring clear communications, mobilizing appropriate response teams, validating incident analysis, making key decisions, providing timely status updates, handing over ongoing incidents, and participating in post-incident reviews. What You'll Do

• Collaborate with the IMC agent to confirm incidents and direct information gathering when data is insufficient.
• Review and approve IMC communications; act as the primary operator of the bridge call and manage the communication flow.
• Oversee mobilization of response teams and Subject Matter Experts; approve team assignments and ensure irrelevant participants aren’t connected to the technical bridge call.
• Verify IMC data collection and analysis; approve their work and guide further investigation as needed.
• Make critical decisions on response strategy and actions in partnership with the IMC agent and response teams.
• Review and validate status updates; ensure accurate and timely communication to stakeholders throughout the incident.
• Conduct thorough handover to the next RIM if the incident is ongoing beyond your shift or requires escalation; include status, actions taken, decisions made, and pending tasks.
• Participate in the post-incident review; provide insights into decision-making, challenges faced, and lessons learned. What We're Looking For
• Experience in incident management and collaboration with Incident Management Control (IMC) teams.
• Strong communication skills; ability to review, approve, and manage messages shared with stakeholders.
• Ability to lead bridge calls, manage information flow, and coordinate cross-functional teams and SMEs.
• Proven incident analysis capabilities; verifier of data, guides for additional investigations, and evidence-based decision making.
• Decisive decision-making under pressure with the ability to approve response strategies and actions.
• Experience providing timely status updates and conducting effective handovers. Nice to Have Compensation & Benefits
• Salary and benefits information not disclosed in the posting.