Incident Response Manager - Product & Engineering

Job title: Incident Response Manager - Product & Engineering

About the Role We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks. This role requires bringing structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to you. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability.

What You'll Do

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale.
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously.
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations.
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy.
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur.
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth.
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents.

What We're Looking For

• 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety).
• Built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it.
• Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure.
• Excellent communication and coordination skills, with the ability to write and operate runbooks and adapt when a playbook does not yet exist.