Incident Operations Engineer Lead

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

Role Purpose

As an Incident Operations Engineer Lead, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the "control room" for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented.

Key Responsibilities

• Incident & Problem Support

• Post-Incident Administration

• Problem Management

• Process & Documentation

• Record Keeping

• Runbook Maintenance

• Tooling Support

• Data & Reporting

• Metric Gathering

• Stakeholder Updates

• Technical Skills Expectations

• Tool Familiarity

• Basic Troubleshooting

• Additional Information

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.

• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

• If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

• Keep up to date with life at Wise by following us on LinkedIn and Instagram.