Incident Management Specialist

Incident Management Specialist

A Bachelor’s or Higher Degree is the minimum entry required for the position

Job Description

• Skill Set : Incident Management
• Total Experience : 4.00 to 8.00 Years
• No of Openings : 1
• Job Post Date : 29/07/2026
• Job Expiry Date : 31/10/2026
• Domain : IT
• Location MUMBAI [India]
• Job Reference No : 4096830

Job Summary

We are seeking a highly skilled Incident Management Specialist to join our support function team. The ideal candidate will possess strong knowledge and experience in Incident Management processes and practices. This role is critical in ensuring that incidents are managed effectively, minimizing impact on business operations and maintaining high levels of service quality.

Responsibilities

• Manage the lifecycle of all incidents, ensuring timely resolution and communication with stakeholders.
• Develop and implement incident management processes and procedures to improve efficiency and effectiveness.
• Coordinate with cross functional teams to identify root causes and implement corrective actions.
• Monitor incident trends and provide insights for continuous improvement.
• Prepare and present incident reports to management, highlighting key metrics and areas for improvement.
• Act as a point of contact for escalated incidents and ensure proper prioritization and resolution.
• Conduct training sessions for team members on incident management best practices.
• Participate in post incident reviews to identify lessons learned and improve future incident response.

Mandatory Skills:

• Strong knowledge of Incident Management processes and frameworks (e.g., ITIL).
• Proven experience in managing incidents in a fast paced environment.
• Excellent problem solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross functional teams.

Preferred Skills:

• Experience with incident management tools and software.
• Knowledge of service management best practices.
• Familiarity with change management processes.
• Certifications in ITIL or related frameworks.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5 7 years of experience in Incident Management or a related support function.

• Proven track record of successfully managing incidents and driving improvements.

• If you are a proactive and detail oriented professional with a passion for incident management, we encourage you to apply and join our dynamic team at TechM Mumbai Chandivali.