About this role
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position reports to the Inbound Division Lead
Purpose of the role: To provide comprehensive administrative and operational support for delivery operations, ensuring 99% on-time, in-full customer deliveries through effective route optimization, real-time monitoring, and meticulous data management. This role focuses on maintaining operational excellence by tracking key performance indicators, managing costs and compliance, and providing accurate reporting to support decision-making while ensuring all administrative processes meet company standards and quality requirements.
Your responsibilities can include:
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Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
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Supporting the customer service & buying teams in resolving:
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Customer order queries;
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Complaints and associated resolution, including root cause analysis;
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Supplier delivery issues & queries.
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Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
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Management of all assigned Inbound queries
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Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date.
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Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
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Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
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Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.
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Verification of International shipping documentation
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Coordinating and tracking shipments from multiple points of origin to final destinations.
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Managing International Supplier non-conformance
Qualifications and experience
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Matric
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Relevant tertiary qualifications a plus
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At least 1 year relevant industry experience
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Competency in MS Office packages
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Relevant tertiary qualifications a plus
Attributes required :
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Solutions-oriented, can-do attitude; self-motivated
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Strong organizational & prioritization skills
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Attention to detail
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Excellent communication skills, both written and spoken
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Ability to interact with internal & external stakeholders at all levels.
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Comfortable with change and an excellent team player
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Comfortable with learning and adapting to new systems
Why Join TFS:
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Purpose-driven impact: Transform lives through logistics innovation
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Advanced technology: Work with cutting-edge systems in a fast-paced environment
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Career growth: Thrive in an agile space that champions continuous improvement
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Inclusive culture: Your unique perspective drives extraordinary results
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At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
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More than just a job, we offer:
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A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
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Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.