About this role
Job title: Inbound Customer Service Representative
About the Role Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. This role offers a hybrid work arrangement within our Global Client Experience Centres (GCEC) to support Canadian Banking customers by delivering valuable advice and exceptional service.
What You'll Do
- Take inbound phone calls from customers and branches to provide useful information and ensure customers are satisfied with our products and services.
- Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
- Respond to complaints and walk customers through basic troubleshooting or setup processes.
What We're Looking For
- You’re passionate about customer service and have experience in customer-focused roles.
- Your self-directed, performance-oriented approach will help you resolve immediate customer enquiries, while your curiosity and drive to improve things will help identify opportunities to maximize the customer experience.
- You know your way around a computer and can multitask between numerous internal platforms, while dealing directly with customers.
- You have a high school diploma (or a recognized equivalent).
- You’re comfortable connecting with customers over the telephone to create a uniquely personal and brand-aligned experience.
Compensation & Benefits
- From day one, you will enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RRSPs, as well as employee banking privileges, wellness programs, and employee discount programs.