About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Receive and process orders submitted via email, phone, and EMR.
- Accurately and efficiently enter detailed order information into the system.
- Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
- Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
- Assign and manually dispatch orders to technicians based on region and availability.
- Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
- Send images to the physician/radiologist for interpretation and process returned results.
- Ensure completed results are accurately communicated back to the requesting facility.
- Handle inbound calls and inquiries, including order status updates and general customer questions.
- Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
- Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.
Requirements
- 6 months - 1 year BPO Experience in a Voice Account
- US healthcare insurance experience is an advantage
- Excellent verbal and written English skills
- Willing to work onsite in Buendia, Makati
- Amenable working weekends and night shift
Benefits
-
What can we offer you?
-
Competitive salary and benefits
-
Health Insurance with free dependents*
-
10%-night differential
-
Attendance Bonus
-
Paid time off
-
Convertible to cash leave credits
-
Performance Appraisal
-
Work-life balance
-
A focus on growing your career path with us
-
We encourage you to follow your passions and learn new skills
-
Our commitment to you
-
Strong culture and values-driven leadership
-
We create opportunities for you to learn and grow at any stage of your career
-
Continuous learning and innovation
-
We foster an all inclusive environment where everyone thrives