About this role
Role
The In-Store Operations Specialist at BOGGI Milano builds strong relationships with clients and works closely with the store team to contribute to the achievement of commercial objectives.
Responsibilities
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· Accurately manage cash register, administrative and back-office operations within the store (cash transactions, invoicing, payments, Tax Free), in compliance with company procedures;
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· Manage all activities related to omnichannel sales (Click&Collect, Seek&Send) in compliance with established deadlines and guidelines;
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· Provide customer service support when required;
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· Work in synergy with colleagues, supporting them in the sales process and contributing to a climate of mutual trust;
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· Maintain a positive, balanced and constructive approach, even in high-pressure situations, demonstrating consistency and a strong work ethic with a continuous improvement mindset;
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· Facilitate customer interaction with Sales Advisors in order to ensure an excellent customer experience;
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· Manage time and daily priorities effectively.
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Who you are
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· You have at least one year of experience in retail back-office/operations, preferably within the premium fashion sector;
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· You have strong organisational skills and attention to detail, with good proficiency in using IT and management systems;
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· You have a good command of English; additional languages will be considered a plus.
What we offer
· Development opportunities in retail leadership, selling ceremony and product knowledge;
· A meritocratic environment that encourages ownership and responsibility, as well as professional and financial growth;
· Getting rewarded for your own successes, through our competitive fixed salaries as indicated below (the amount indicated is based on a Full-Time Equivalent position and will be set up according to the candidate’s seniority). A rewarding incentive scheme is also in place, offering the opportunity to increase total compensation!