In-Room Dinning Order Taker (Local Hire)

Job title: In-Room Dinning Order Taker (Local Hire)

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Coordinate with Waiter/ Waitress & Minibar Attendant.

• Display excellent conversation skills and selling techniques at all times.

• Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

• A courteous, professional and efficient service is provided at all times.

• All duties and tasks are performed as per the tasks required at the outlet.

• Be knowledgeable of all services and products offered by the hotel.

• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Successfully perform opening and closing procedures established for the assigned outlet

• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

• Respond to any changes in the department as dictated by the hotel management.

• Assist in carrying out scheduled inventories of products and operating equipment.

• Perform any other assigned reasonable duties and responsibilities as assigned.

• Projecting at all times a positive and motivated attitude and exercise self-control.

• Having a complete understanding of the monthly profit and loss statement of the department.

• Be able to lead the service and act as a role model to the team.

• Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.

• Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

• Skills, Knowledge & Expertise

• HND/Degree in Hospitality Management or related field

• 3 Years work experience in an F&B service role.

• Excellent Oral and Written skills.

• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

• Excellent telecommunication skills, able to represent Kempinski to clients via telephone.

• Excellent organizational and time management skills

• Ability to apply professional, confidential and ethical approach at all times.

• Works in a safe, prudent and organised manner.

• Ability to operate computer and office equipment.

• Proficiency in Excel and Word