In Room Dining Assistant Manager

In Room Dining Assistant Manager

The In Room Dining Assistant Manager at Four Seasons Hotel Westlake Village will be responsible for training, mentoring, and leading the room service team to ensure smooth operations and exceptional guest experiences. This role focuses on delivering top-tier service while maintaining an uplifting, positive work environment for the team. The ideal candidate will prioritize guest satisfaction and inspire the team to exceed expectations in every service interaction.

What you will do:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

What you bring:

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required
• One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage
• Previous experience in Room Service is preferred
• Reading, writing and oral proficiency in the English language
• The ability to operate a computer and other food and beverage computer systems
• Strong communication and interpersonal skills
• Successful candidate must possess legal work authorization in the United States

What we offer

• Salary Range: 73,400.51 - 78,400.51
• Health Insurance - Medical, Dental & Vision
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours:

• Full time position
• Open availability is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.