About this role
Import Customer Service Officer
- Manage customer inquiries related to shipment status, billing, free time, cargo availability, and Bill of Lading (BL) requests.
- Handle inbound and outbound customer communications via phone, email, and digital channels.
- Prepare and send Notice of Arrival (NOA) and ensure shipment information accuracy.
- Process detention & demurrage inquiries, COD requests, BL amendments and short shipment follow-up.
- Monitor cargo movements, vessel schedules, feeder connections, and priority shipments to provide proactive customer updates.
- Coordinate with terminals, brokers, consignees, agents, and internal teams to ensure smooth cargo release and delivery.
- Handle customer complaints, resolve service issues, and provide timely solutions.
- Support customer onboarding, registration updates, KYC compliance, and digital platform services.
- Review and maintain shipment documentation, local charges, consignee details, and operational records.
- Manage special cargo shipments and ensure compliance with company policies and shipping regulations.
- Prepare operational reports and support continuous process improvement initiatives.
- Perform other duties assigned by the Import Customer Service Supervisor/ Customer Service Manager.
Qualifications and Experience
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Candidate must possess at least Bachelor's Degree in any disciplines from reputable university
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Good English proficiency both verbal and written
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Required Skill(s): good Microsoft Office & MSC System skills
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Knowledge of Shipping Business Process and Market Situation
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Result driven & customer focused
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Please note that this position is open to Indonesian candidates or people with valid Indonesian Working Permit only.