About this role
About the Role Yes Energy is seeking an Implementation Specialist to lead customer implementations of the PowerCore platform. You will work directly with customers to gather requirements, configure solutions, validate data, support testing, and guide adoption, collaborating with Product, Engineering, Customer Success, and Sales to ensure successful delivery and an exceptional customer experience. What You'll Do
- Lead customer implementations from discovery through go-live
- Gather and document business requirements, workflows, and solution designs
- Configure customer environments and perform data validation
- Execute testing plans and troubleshoot implementation issues
- Deliver customer training and support user adoption
- Analyze customer data and validate calculations; write and execute SQL queries
- Assist with system integrations, data exchanges, and configuration activities
- Partner with Engineering to resolve technical issues and improve processes
- Provide regular project updates and co-lead customer meetings
- Create customer-facing documentation and implementation guides What We're Looking For
- Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or related field
- 3+ years in software implementation, professional services, business analysis, systems integration, or solution delivery
- Experience gathering business requirements and translating them into technical solutions
- Strong project management, analytical, communication, and problem-solving skills
- Ability to manage multiple implementations simultaneously
- Experience writing SQL queries and working with relational databases
- Knowledge of North American ISO/RTO markets
- Experience implementing SaaS or enterprise software solutions
- Experience supporting customer integrations, testing, and data validation
- Familiarity with Agile delivery practices Nice to Have
- Experience implementing software for CAISO, MISO, or SPP market participants
- Knowledge of wholesale electricity markets, energy trading, or utility software
- Experience with bid-to-bill, settlements, ETRM, or power market platforms
- Proven success delivering complex customer implementations while driving customer satisfaction Compensation & Benefits
- Salary range: $75,000-$115,000 per year, plus bonus
- Location: Remote; travel up to 20-30% depending on client needs and milestones