About this role
Job title: Implementation Specialist
About the Role
Fulcrum is seeking an Implementation Specialist to guide new customers through onboarding and implementation of our manufacturing operating system. You’ll enable customer success by tailoring deployments to business goals and driving adoption across multiple customers in a fast-paced environment.
What You'll Do
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Guide new customers through onboarding and implementation of our software
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Run regular check-in calls to ensure customers are set up for success
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Understand each customer's business goals and tailor the setup to fit their needs
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Coordinate timelines and ensure projects stay on track through go-live
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Train customer teams on how to use the product and ensure adoption
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Troubleshoot setup issues and work with our engineering team when needed
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Partner with Sales to ensure a smooth handoff from the sales process
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Share customer feedback with Product and Engineering to improve the experience
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Continuously improve implementation processes for efficiency and impact
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Stay organized while managing multiple customers at various stages
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Learn to write simple queries over time
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Handle conflicts between deadlines and throughput
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Openly receive coaching and feedback
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Actively contribute to team & company goals
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What We're Looking For
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Naturally organized and detail-oriented; you keep projects moving
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A confident communicator
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Empathetic and patient when teaching others new tools or processes
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Energized by helping customers succeed
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Comfortable juggling multiple customers at different stages
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Curious and eager to learn technical details without being an engineer
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Thrive in a fast-changing environment and can adapt quickly
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Collaborative and enjoy working cross-functionally
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Compensation & Benefits
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Salary: $85,000 - $125,000 base
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Equity
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401(k) matching after 90 days - immediate vesting
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Health, dental, and vision benefits
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Wellbeing benefits and perks
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Unlimited vacation policy with minimum required vacation days
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Cell phone & internet plan coverage