Implementation Manager

About the Role The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This role requires applying leading practice project management, collaborating with the customer project team and partners, and ensuring governance, risk and issue mitigation to gain stakeholder support. You will assemble and guide resources to deliver planned tasks and manage deviations. What You'll Do

• Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
• Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
• Help customers identify, map, build, and launch agentic workflows that drive business value.
• Provide change management best practices to ensure successful adoption and organizational readiness.
• Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
• Understand customer goals and align deliverables accordingly.
• Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
• Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support. What We're Looking For
• 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
• Project management experience including scope control, budgeting, estimating, and resource management.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
• Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal.
• Experience building strong internal and external relationships, including with senior-level executives.
• Creativity with comfort running projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively across cross-functional teams.
• Diplomatic, tactful, and poised under pressure.
• Bachelor's degree.
• Ability to travel up to 25% of the time. Nice to Have
• Experience leveraging or integrating AI into workflows beyond core requirements.
• Experience working with services partners, Sales, and customer success in a high-growth environment. Compensation & Benefits
• Base pay: USD 116,400 - 192,100 per year, plus equity (when applicable), variable/incentive compensation and benefits.