About this role
Single Position
Implementation Manager
United States, Nevada, Reno
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Job description
Company and benefits
Job number
200061553
Date posted
Oct 16, 2026
Work site
3 days / week in-office
Travel
Less than 25%
Profession Business Operations
Discipline Process Management
Role type
Individual Contributor
Employment type
Full-Time
Overview
Microsoft Business Operations is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for programs supporting the majority of Microsoft’s business organizations globally. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.
We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Position Summary:
The Implementation, Process and AI Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) in this team. The team supports a comprehensive portfolio of launches and continuous improvement efforts, ensuring successful in-market deployment of new products, programs, services, business models etc. The team’s primary focus is supporting our business with US Federal Government customers but also supports other areas of the business. The position will work across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately make go / no-go decisions on launches. This is a critical role that influences design and is responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Regional Opera