Implementation Manager ANZ

Implementation Manager ANZ

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Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Implementation Manager to join our ever evolving commercial team and help shape the future of global commerce.

About the team

You will be joining a highly motivated and driven team of people who work in eCommerce Payments. Our aim is to ‘WOW’ our merchants by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

What you’ll own

The Implementation Manager is a technical expert that delivers our payment solutions to merchants end to end.

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you will be responsible for supporting our merchants in integrating with Worldpay suite of payment services.
• As a go-to expert, you’ll work directly with the merchant and Account Management team to fully understand the business and deliver the solutions that are fit for purpose
• Supporting the merchant and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalised scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plan.
• You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximise the value add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
• Other related duties assigned as needed.

What you’ll bring

• Proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
• Creative and forward thinking with a good aptitude for problem solving.
• Be curious, ability to capture customer requirements and familiar with funnelling techniques.
• Technical expertise in CSS, HTML and Javascript is a must
• Proficiency in at least one of the following programming languages: PHP / .NET / JAVA / C/ C++.
• Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Implementation Manager ANZ

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Our Benefits

Explore the benefits we offer in Australia

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Globalpayer

This is the time where we get to know you better, and your opportunity to learn more about us. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

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Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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