About this role
About the Role As an Implementation / Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Enterprise customers. You will serve as the global project manager and technical contact for each implementation, ensuring deployment within target time-to-launch windows (2-4 months) and guiding a smooth onboarding with customer project teams and executive stakeholders. What You'll Do
- Partner with Sales to support new business acquisition by preparing and presenting custom implementation plans to prospective customers.
- Project manage global implementations from signature to go-live, through the hypercare period in the first weeks post go-live.
- Develop project plans, coordinate deliverables, and ensure timely, high-quality deployments.
- Collaborate with Account Managers to build a trusted advisor relationship with customers (from program administrators up to C-suite) and ensure plans align with business goals.
- Develop a deep understanding of Navan's travel and expense product to train and enable program administrators and end users.
- Expand relationships within accounts to access the Economic Buyer and multiple champions across various teams and levels.
- Act as the voice of the customer and provide internal feedback on product and technical improvements.
- Identify opportunities to streamline our implementation and onboarding processes and share best practices with the team.
- Travel to customer sites as required. What We're Looking For
- 3+ years of experience in Project Management, Customer Success/Account Management, or related customer-facing roles involving complex enterprise projects.
- Ability to think strategically, identify risks, problem-solve, and prioritize work in a fast-paced, changing environment.
- Experience managing enterprise implementations.
- Strong communication, time management, cross-functional collaboration, and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter attitude with initiative and drive.