About this role

Implementation Engineer

Job Objectives

Analyze new user/solution requirements to develop solutions that align with requirements.
Technical implementation of new business solution projects to time, cost, scope and quality.
System integration requirements and solution analysis for new business initiatives.
Product backlog management, including documenting user stories and Functional requirements.
Provide technical support to merchants integrating the Payment gateway.
Managing the Ecommerce platforms, and Services including 3DS Server (Payment Gateway), EMVCo 3DS (Card authentication), Online marketplace platforms, and Verification (KYC) platforms.
Oversee the design, planning and implementation of Ecommerce related projects.

Duties and Responsibilities

Offer second-level support for POS application issues and troubleshooting.
Collaborate with developers and product teams to enhance product quality and user experience.
Lead end-to-end testing, validation, and deployment of PTSA solutions for merchant integration.
Supervises operation, implementation, and maintenance of the UPTSA production platform.
Monitors terminal performance, diagnosis, and resolve service issues.
Prepare daily, weekly, monthly, and yearly reports of Terminal performance through data analysis.
Conducts testing and quality assurance for POS systems before deployment.
Ensures compliance with industry standards and regulatory requirements.
Drive continuous improvement initiatives to enhance platform reliability and efficiency.
Track system downtimes to maintain 99.9% service availability.
Guide junior staff to help them reach their full potentials on job.

Understanding of the key technical concepts in I.T, Electronic Payments and Digital Services. Programming knowledge and experience is an added advantage.
Minimum of 3 years’ experience in Software development, System Integration or Application Support role.
Others
Others: Strong Analytical skill, Business Analysis and project Management skills would be an added advantage.

Implementation Engineer