Implementation Engineer

Overview

The Implementation Engineer works at the intersection of technology and customer service, supporting the onboarding and integration of new clients onto Inovalon’s platform. This is an early-career role suited to someone who is technically curious, comfortable working directly with customers, and eager to grow their expertise in healthcare technology. The role includes participation in a planned on-call rotation for conversion events that occur outside of standard business hours.

Duties and Responsibilities

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process;
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings;