About this role
Key Responsibilities - What you'll do
Lead and support implementations of Enterprise Justice software solutions throughout the full project lifecycle. Analyze client business processes and workflows; translate requirements into configured Enterprise Justice solutions. Deliver product demonstrations, solution consulting, and implementation guidance aligned with best practices. Educate clients on in-scope functionality, including configuration, security roles, system administration, and data entry. Guide clients through data mapping and legacy data conversion; support data validation and issue resolution. Identify risks, scope concerns, and delivery challenges; communicate proactively and assist in mitigation planning. Serve as a liaison between clients and internal teams, translating technical information into clear business context. Develop and maintain client-facing and internal documentation, including process guides and training materials. Design and deliver tailored training programs; may provide end-user training. Provide feedback to Product teams, including participation in testing and evaluation of Enterprise Justice features. Maintain accurate project documentation, time reporting, and client records. Experience working in Law Enforcement, Corrections/Jail Operations is preferred Must be comfortable working in and around Jail and Correctional facilities Familiarity with law enforcement and paramilitary organizations is a plus Travel to client sites as needed, including support for go-live milestones.
Key Competencies - Your skills
Client Consulting & Relationship Management Business Process Analysis & Solution Design Enterprise Software Implementation (SaaS) Justice or Public Sector Domain Acumen Clear Communication & Stakeholder Influence Risk Identification & Issue Resolution Cross-Functional Collaboration Training Delivery & Knowledge Transfer Analytical Thinking & Problem Solving Time Management & Multi-Project Prioritization
Education & Experience - What you'll bring
Bachelor’s degree or equivalent professional experience. 3+ years of enterprise software implementation experience; SaaS experience preferred. Prior experience as an Associate Implementation Consultant or equivalent role strongly preferred. Demonstrated experience with business process analysis and solution implementation. Strong presentation, facilitation, and documentation skills. Ability to work independently and collaboratively in team-based environments. Experience with public sector or justice-related software is preferred. Willingness to travel up to an average of 50% over the life of a project. Valid driver’s license.
Location
Plano, Texas | Remote
Travel
50-75%
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $58,285 - $90,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Taking Care of You & Your Family
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.