Implementation Consultant

Job title: Implementation Consultant

About the Role

The Implementation Consultant is responsible for delivering high-quality knowledge transfer services to clients, enabling them to use Tyler software products efficiently and effectively in their daily operations. Knowledge transfer services can be on-site or via webinar. The incumbent consults and partners with clients to gain a comprehensive understanding of workflows, business/technical requirements, and needs to ensure that knowledge transfer addresses the client’s needs. The Consultant ensures that the transition to Tyler software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies. Our solutions support new businesses to safely build, open their doors, and stay in compliance, facilitating community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location: Manila, Philippines Travel 0-5%.

What You'll Do

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.

• Design and conduct knowledge transfer sessions on-site or through remote Teams sessions.

• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.

• Perform consultation/analysis of the client's business model to identify and document the client's requirements regarding Tyler products and functionality.

• May recommend options for new approaches in client work processes as appropriate to ensure an efficient software solution for the client’s needs.

• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.

• May consult with users to identify the proper data mapping process for the product conversion. Provide instructions to clients on proofing and analyzing data conversions from existing software to Tyler applications.

• May create custom reports or customize existing reports to satisfy client requirements.

• Play an active role in troubleshooting client issues or work with the Support or Development departments to resolve them.

• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.

• May assist QA staff with product testing or modification testing as required.

• Notify management and the appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.

• Create internal documentation, such as "quick tips" and "how tos".

• Act as a liaison between the client and the company’s technical staff, including conveying technical information so that non-technical individuals can understand.

• Perform other duties as assigned.

• Scope and Impact (Accountability): The Implementation Consultant position is a revenue-generating position. The role is important for successful software implementation in alignment with the client’s workflow, systems, processes, and other related needs. Incumbents are accountable for identifying and resolving issues of varying complexity, partnering with senior staff to resolve issues, and capturing the client’s specific software/business specifications, configuration, and other needs. The quality of the implementation can directly affect the volume of work and the project’s profitability.

• What We're Looking For

• Education, Experience, and Special

Skills

• Bachelor’s degree or comparable work experience. Typically, a minimum of one year of experience as an Associate Implementation Consultant or equivalent industry experience. Strong knowledge of principles and concepts in the discipline on which the knowledge transfer will be based is desired. Exceptional presentation and knowledge transfer skills. Experience in courts and justice-related fields is a significant plus. Excellent interpersonal and communication skills. Familiarity and ease with computer systems and Microsoft Office products.

• Additional notes: Strong problem-solving, client relationship management, and ability to work in a fast-paced environment.

• Notes

• This role is based in Manila, Philippines with 0-5% travel. The knowledge transfer can occur on-site or via webinar.