Implementation Consultant

Job title: Implementation Consultant

About the Role The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients, enabling them to use Tyler software effectively to support daily operations. Services can be delivered on-site or remotely via webinar; the role requires partnering with clients to understand workflow and requirements and to advance them through Tyler's maturity model through planning, collaboration, training, and feature implementation.

What You'll Do

• Design and conduct knowledge transfer sessions on site or through webinars
• Educate users on software functionality, data entry, system administration, user security, and user permissions
• Perform consultation/analysis of client business model to document requirements regarding Tyler products and functionality
• Recommend options for new approaches in client work processes to ensure efficient software solution
• Identify and document business/technical requirement specifications for design, forms, reports, interfaces, processes, configuration, and other relevant changes
• Play an active role in troubleshooting client issues, or coordinate with Support or Development to resolve
• Keep up-to-date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports
• Assist QA staff with product testing or modification testing as required
• Notify management and appropriate organization/department of issues or unplanned events that could impact effectiveness/schedule/budget
• Create both client-facing and internal documentation such as quick tips and how-tos
• Act as a significant knowledge resource in consulting with the client, Client Success Account Manager, Client Executive, Management, technical staff and others; communicate complex technical and business information, requirements and issues; drive timelines and research new solutions as appropriate
• Moderate to High travel to client sites may be required
• Perform other duties as assigned

What We're Looking For

• Bachelor's degree or comparable work experience
• Typically, a minimum of one-year experience as an Associate Implementation Consultant or equivalent industry experience
• Strong knowledge of principles and concepts in the discipline for which knowledge transfer will be based
• Strong attention to detail involving defining complex client software requirements (technical and non-technical)
• Strong organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully
• Exceptional presentation and knowledge transfer skills
• Excellent written and verbal communication skills including conveying, documenting, presenting, and educating new ideas to various audiences
• Familiarity with computer systems and Microsoft Office products
• Knowledge and experience creating and executing on software test plans and reports
• Strong problem solving and analytical skills
• Ability to travel extensively
• Valid driver’s license

Compensation & Benefits

• Competitive benefits package to support health and financial wellness
• Great Place to Work & Grow Your Career
• Tyler is subject to regulations and/or client requirements; a federal background check may be required at offer and during employment