About this role
Solvo Global
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
About the Role
- We are seeking an experienced Implementation Consultant to lead the onboarding and implementation process for new PEO clients. This role serves as the primary point of contact throughout implementation, ensuring a smooth transition, accurate system configuration, and a positive client experience.
- The ideal candidate has experience with US payroll, client onboarding, and implementation projects, along with strong communication and organizational skills.
Key Responsibilities
Client Implementation & Onboarding
- Manage end-to-end implementations for new PEO clients.
- Gather client requirements and configure solutions accordingly.
- Serve as the primary client contact during implementation.
- Deliver training sessions to support successful system adoption.
- Troubleshoot and resolve implementation-related issues.
Operations & Administrative Support
- Prepare onboarding and client welcome calls.
- Review and validate employee import files for accuracy.
- Perform basic PrismHR setup, including departments, worksites, and divisions.
- Update and maintain client tasks in Client Space.
- Coordinate implementation meetings with internal teams and clients.
- Generate transition communications and required reports.
Collaboration & Process Improvement
- Partner with Sales, Client Relations, Payroll, and Operations teams.
- Stay informed on industry trends, payroll regulations, and best practices.
- Identify opportunities to improve implementation processes and efficiency.
Requirements
Required Experience
- Minimum 2 years of experience in Client Implementation, Client Onboarding, HR Operations, or related fields.
- Client-facing experience required.
- US Payroll experience required.
- Experience working with multiple stakeholders and cross-functional teams.
Required Skills
- Strong analytical and problem-solving abilities.
- Excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills in English and Spanish.
Preferred Qualifications
- Experience in a PEO environment.
- Experience using PrismHR.
- Experience with employee data management and reporting.
Technical Skills
- PEO solution configuration
- PrismHR setup and reporting
- Employee data validation
- Client Space or case management systems
- Microsoft Office Suite
Soft Skills
- Client relationship management
- Communication and presentation skills
- Problem-solving and analytical thinking
- Accountability and professionalism
- Teamwork and collaboration
- Multitasking and organization
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