Implementation Consultant

• Company: Vensure Employer Solutions — the largest privately held organization in the HR technology and service sector; provides HR/HCM technology, managed services, and global BPO; serves over 95,000 businesses and processes over $135B in annual payroll; headquartered in Chandler, Arizona; learn more at www.vensure.com

• Position: Implementation Consultant (PEO implementation specialist)

• Position Summary: Be a subject matter expert in your functional area; oversee client implementation, coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience.

• Essential Duties & Responsibilities:

• Lead the client implementation process for new PEO clients to ensure a seamless transition to our services

• Manage full client implementation by gathering requirements and configuring PEO solutions to meet client needs

• Serve as primary client contact during implementation: address concerns, answer questions, and provide guidance on system configuration and best practices

• Deliver training and guidance to drive effective use and adoption of the PEO system

• Troubleshoot and resolve technical or process-related issues during implementation

• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams

• Maintain subject matter expertise on industry trends, workflows, complex client scenarios, and benefits regulations

• Identify opportunities for process improvements and efficiency gains in benefit implementations

• Perform other duties as required

• Marginal Functions:

• Propose enhancements to implementation methodologies, tools, and templates

• Collaborate with peers and leadership to maintain consistency in implementation practices

• Attend webinars, seminars, and trainings

• Support ad hoc duties or projects as assigned

• Knowledge, Skills & Abilities:

• Excellent written and verbal communication and interpersonal skills; ability to build rapport with clients and internal teams

• Problem-solving mindset with the ability to analyze complex situations and develop effective solutions

• Exceptional attention to detail and strong analytical skills for data analysis and quality control

• Ability to prioritize and re-prioritize to meet changing objectives and deadlines

• Ability to stay organized and balance workloads according to task urgency

• Maintain professionalism and composure under pressure or during escalated situations

• Demonstrated teamwork skills and ability to foster cooperation among team members

• Education & Experience:

• High School diploma/GED or equivalent combination of experience, skills, education, certifications, or job training

• Minimum of 3 years of related work experience

• Proficiency with HR software and tools, specifically PrismHR

• Strong understanding of payroll and HR processes, regulations, and compliance requirements

• Proven experience in implementation, payroll, or related field; track record managing multiple implementation projects and meeting deadlines

• Knowledge of relevant federal and state regulations for benefit administration

• Proficient with Microsoft Office (Word, Excel, PowerPoint)

• Licenses & Certifications:

• Industry certifications not required but beneficial (for example: FPC, CPP, PHR, SHRM-CP, PMP)

• Physical, Mental & Communication Demands:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the functions

• Frequently required to sit; occasionally required to stand and walk

• Must be able to remain stationary 75–100% of the time and occasionally move about the building to access equipment or mail

• Constant communication with team members and employees; frequent computer and office equipment use (keyboard, mouse, printer, scanner, copier, fax)

• Repetitive motions may include wrists, hands, and/or fingers

• Requires ongoing mental comprehension to assess accuracy, neatness, and thoroughness of assigned work

• Specific vision abilities include close vision and ability to adjust focus

• Moderate concentration/intensity with prolonged mental effort; typical office noise level may be moderate

• May occasionally move objects up to 20 lbs throughout the office

• Environmental Conditions:

• Indoor office environment with occasional moderate noise from equipment or co-workers

• Disclaimer:

• This job description does not state or imply that these are the only duties to be performed; employee will follow other job-related instructions and duties as requested by management

• Management may add, revise, or delete information in this job description

• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions

• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship

• Benefits:

• Health Insurance: medical, dental, and vision coverage

• Retirement Plan: 401(k) with company match

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law

• Other Benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance

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