About this role
David Kennedy Recruitment is working with a company in the iGaming industry that is seeking to onboard a Korean-speaking Customer Service Executive to join their team remotely.
The role focuses on providing excellent player support through live chat, troubleshooting gameplay and account issues, and ensuring a smooth gaming experience. The ideal candidate is a native Korean speaker with previous iGaming experience, strong written communication skills and a customer-focused approach.
Position: iGaming Customer Service Executive
Location: Remote
Employment type: Full-time
RESPONSIBILITIES
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Respond to player enquiries via live chat, providing prompt, professional and helpful support
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Assist players with gameplay-related issues, troubleshoot problems and resolve queries efficiently
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Support players with account and online connectivity issues to ensure uninterrupted platform access
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Investigate player concerns and verify account details, gameplay information and relevant records
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Maintain high customer service standards and deliver a positive player experience
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Escalate complex issues to the relevant teams when necessary
REQUIREMENTS
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Native-level Korean language skills
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Good written and verbal English communication skills
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Previous experience in the iGaming industry
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Excellent written communication skills, particularly for live chat support
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Strong problem-solving skills and attention to detail
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Customer-focused attitude and ability to work independently in a fully remote environment
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Availability to work rotating shifts covering a 24/7 operation
OFFER:
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100% remote working
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Company-provided laptop
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6-month renewable contract
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Attractive employment benefits
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Opportunity to develop leadership skills in an international iGaming environment
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Immediate interview availability for suitable candidates
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And many more!