About this role
Job title: IFF Operator - Nairobi
- Job Type Contract , Full Time
- Qualification Diploma
- Experience 2 years
- Location Nairobi
- Job Field Shipping and Maritime
Job Purpose
- To provide quality customer service and facilitate clearance of Clients cargo
Key Responsibilities
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Handle the day-to day operational relationship with the Client
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Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with SLSM/ALSM/DILS.
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Request for missing documentation and more detailed instructions if necessary from the Client.
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Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
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Prepare and submit shipment status reports to clients.
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Manage the file processing.
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Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
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Receive and open operation files on a daily basis.
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Share shipment status with Clients on a daily basis.
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Follow up on BONDS application and update on Bond status
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Analyze clearance times and preparing shipment tracking updates
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Prepare delivery plan to the site and follow up on delivery documents (POD, EIR)
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Prepare files for Billing
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Alert/Inform Management
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Alert the Client in case of operational issues (potential or real) and escalate to the IFFS the issues that you are unable to handle.
Qualifications
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Diploma in Clearing and Forwarding or Relevant Training from KESRA
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Knowledge of Single Customs Territory.
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Key Skills
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Organization
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Analytical
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Leadership
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Computer Literacy
Experience
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2 Years in Clearing and Forwarding
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