About this role
ICT Specialist
Main Responsibilities
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Provide day-o-day technical support to users and resolve hardware, software, network, and system-related issues.
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Monitor and maintain ICT infrastructure, systems, networks, and communication services to ensure business continuity.
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Support the implementation and maintenance of ICT systems and applications in line with business requirements.
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Provide ICT support for new projects, including system deployment, connectivity, and technology requirements.
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Ensure compliance with company ICT policies, standards, procedures, and cybersecurity requirements.
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Support user access management, system permissions, and related ICT security controls.
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Monitor and address cybersecurity risks, vulnerabilities, and incidents in coordination with relevant teams.
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Coordinate with HQ and external ICT service providers on technical issues, projects, and service delivery.
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Maintain accurate records of ICT assets, systems, configurations, and technical documentation.
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Support data backup, recovery, and business continuity activities.
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Skills And Experience Required
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Bachelor's degree in Computer Science, Information Technology, or a related discipline.
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Significant relevant professional experience.
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Strong knowledge of IT infrastructure, networks, systems, and Microsoft technologies.
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Good understanding of cybersecurity, data protection, and ICT security controls.
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Experience troubleshooting hardware, software, network, and system issues.
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Experience managing ICT vendors and service providers.
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Strong analytical, problem-solving, and organisational skills.
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Excellent communication and stakeholder management skills.
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Ability to manage multiple priorities and meet deadlines.
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High level of integrity, confidentiality, and attention to detail.
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Adaptable, proactive, and results-oriented.
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