ICT Manager - Data Systems Management

Job Description

Job Summary

The ICT Manager - Data Systems Management, provides technical leadership and oversight for the design, configuration, deployment, and maintenance of the digital health systems supported by CRS under the Data Systems component of the program. The ICT Manager oversees system development, infrastructure set-up, software licensing, cybersecurity, and the transition of the supported systems to the Government of Liberia.

Working closely with the Ministry of Health's HMERT/ICT Unit and other government stakeholders, the ICT Manager ensures that CRS-supported digital systems are delivered securely, on schedule, within budget, and in accordance with applicable technical donor, CRS, and government requirements ultimately serving the needs of the malaria program and the broader health system. The role is contingent on donor approval and funding

Roles and Key Responsibilities:

System Development and Configuration

• Lead the design, development, configuration, testing, and deployment, maintenance, and continuous improvement of priority digital health platforms under the Data Systems component, including EMR, eIDSR, DHIS2/NMDR, and eLIS/iRIMS, in line with Ministry of Health technical specifications and standards.

• Establish technical priorities and standards, approved system designs and deployment approaches, and ensure systems are secure, reliable, interoperable, and aligned with Ministry of Health and program requirements

Oversee the Interoperability API Layer, National Malaria Data Repository (NMDR) configuration, data migration, data-quality controls, dashboards, and data-exchange solutions, ensuring compliance with relevant interoperability standards.

Infrastructure and Connectivity

Oversee the installation, hosting, configuration, and commissioning of ICT equipment, servers, network infrastructure, and solar power systems at health facilities, county depots, and central-level sites supporting Data Systems platforms ensuring a reliable system performance and continuity of services.

Licensing, Software, and Interoperability

• Manage software licensing and subscription agreements for supported digital health systems, including Mobile Device Management, SSL certificates, laboratory and regulatory information system licenses, and DHIS2/eLearning training platforms.
• Provide technical oversight for the development, maintenance and strengthening of the Interoperability API Layer connecting national digital health systems to enable secure and efficient data exchange across platforms.

Cybersecurity and Data Protection

• Lead the implementation of cybersecurity and data protection measures across all CRS-supported digital health systems, including encryption, Role-Based Access Control,multi-factor authentication, security patching, and system hardening.
• Develop, test, and periodically update the National Digital Health Incident Response Plan and facilitate bi-annual tabletop exercises throughannual penetration testing and security reviews, apply security patches to critical vulnerabilities within required timeframes, and support cascade cybersecurity awareness training for county and district data officers and facility-level end users.

Program Management, Coordination, and Reporting

• Develop and manage the work plan, budget, and procurement pipeline for Data Systems activities in line with CRS and USG requirements.
• Represent CRS in Ministry of Health digital health technical working groups and coordination structures, including engagement with the HMERT/ICT Unit, NPHIL, NDD, LMHRA, and other relevant stakeholders. Prepare timely, high-quality technical narratives on Data Systems activities for the Chief of Party and CRS management.
• Monitor and mitigate risks to system rollout timelines, escalate implementation bottlenecks or procurement delays to the Chief of Party, and ensure that all Data Systems activities and expenditures comply with CRS policies, USG donor regulations, and Liberian data protection requirements.

Required Languages -Fluent in English

Travel - Must be willing and able to travel up to 25% of the time within Liberia, including to county health facilities, depots, and MOH offices.

Knowledge, Skills and Abilities

• Working knowledge of database administration, API/interoperability development (RESTful, FHIR), server and network administration, and cybersecurity implementation (encryption, RBAC, MFA).
• Demonstrated ability to lead or directly support system design, configuration, infrastructure deployment, licensing administration, cybersecurity, and interoperability activities, including effective oversight of consultants, vendors, and technical partners where applicable.
• Proven track record of successful USG-funded program management, including management of multi-activity projects, complicated data systems, logistics and large budgets, as well as commodities.
• Proven leadership and ability to build and motivate diverse and talented teams.
• Proven experience in building and maintaining institutional linkages.
• Strong, current hands-on technical skills in system development, configuration, and administration (DHIS2, EMR platforms, database and server administration).
• Ability to oversee and coordinate installation, configuration, troubleshooting, and maintenance of ICT infrastructure, networks, and solar power systems in field conditions.
• Strong applied cybersecurity skills, including configuring encryption, RBAC/MFA, and conducting or coordinating penetration testing.
• Strong self-management, prioritization, and organizational skills, with the ability to coordinate multiple concurrent technical workstreams and ensure timely delivery
• Excellent relationship management skills, with the ability to work collaboratively with government counterparts and consortium partners.
• Excellent oral and written communication skills, including donor and technical reporting.
• Ability to work independently with minimal supervision in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Master's degree in information technology, Computer Science, Health Informatics, Software Engineering, or a related field required; a master's degree is an advantage.

• Experience working directly with government ministries of health or national ICT/HMIS units on system builds or ownership transitions

-Experience with ITSM and systems management tools

Supervisory Responsibilities- Yes

Key Working Relationships:

Internal

External

Qualifications

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Software Engineering, or related fields.
• Certification requirements including Microsoft Certified Solutions Expert or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Minimum of 3 years of hands-on experience developing, configuring, or administering health information systems, digital health platforms, or ICT4D solutions, preferably in a developing-country or humanitarian/development context.
• With at least 1 year experience of supervisory/management experience
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated, hands-on technical experience configuring or developing DHIS2, Electronic Medical Records (EMR) systems, or disease surveillance platforms (e.g., eIDSR).
• Demonstrated proficiency in management of network/server software and hardware devices and platforms.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the