About this role
Summary
The ICT Assistant serves as a vital support resource for the organization, delivering essential technical assistance to employees. This role focuses on resolving fundamental IT challenges, including hardware, peripherals, communication tools, network access, and application issues, while ensuring that more intricate technical matters are promptly escalated to management for advanced resolution.
Responsibilities
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Provides direct assistance to personnel in troubleshooting and resolving standard computer, printer, email, internet connectivity, and software-related inquiries.
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Facilitates the installation and maintenance of software applications and antivirus programs, alongside the initial configuration of hardware equipment.
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Manages a streamlined inventory system for ICT assets, ensuring accurate documentation of equipment distribution and retrieval.
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Supports routine data backup procedures and strictly adheres to established ICT security protocols and password management policies.