About this role
Company Description
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Job Description
Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).2nd and 3rd level environment.
WHAT WILL YOU DO?
- Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill
relevant KPI’s.
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Propose and perform regular inspections and improvement recommendations .
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Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
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Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
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Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher
authority.
- Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood
and proactively remediated, with vendors if necessary.
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Create and maintain technical documentation to support IT service.
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Identify weaknesses in used processes and eliminate them following industry and internal standards.
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Plan, implement and maintain a stable technical infrastructure to support organization’s business.
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Serve as technical lead to provide clear and comprehensive release and deployment plans.
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Deliver effective training plans and concepts to train other employees and ensure their fulfillment .
Qualifications
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YOU WILL SUCCEED IF YOU have:
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Virtualization tools and technologies
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Knowledge of Agile methodologies
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Strong analytical thinking
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Knowledge of disaster recover yconcepts
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Understanding of IT processes
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Experience in IT operations
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Knowledge of SAP Capacity management
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Knowledge of SAP Security
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Possible specialisation
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Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.
Additional Information
WHY SHOULD YOU CHOOSE US?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Other benefits For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 150€ /brutto.
Additional information
- Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.