About this role
The IT Associate plays a vital role in delivering technical assistance and overseeing the company's technology infrastructure. This position is dedicated to maintaining a secure, reliable, and efficient digital environment that empowers all departments to utilize technology effectively while safeguarding critical data assets.
Responsibilities
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Deliver daily technical assistance to employees regarding hardware, software, and network connectivity issues.
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Install, configure, and upkeep essential IT devices, including computers and printers.
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Administer user profiles, email platforms, and system access controls.
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Execute routine data backup procedures and enforce cybersecurity protocols to protect information.
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Oversee IT asset inventory, software licensing, and manage relationships with external vendors and service partners.
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Assist in the creation and upkeep of databases, corporate websites, and various digital applications.
Requirements
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Proven experience in providing technical support and managing IT systems.
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Strong proficiency in installing and maintaining computer hardware and peripheral devices.
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Demonstrated ability to manage user accounts and access permissions securely.
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Knowledge of data backup strategies and cybersecurity best practices.
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Experience with inventory management and coordinating with third-party service providers.
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Skills in database maintenance and website management.