HVAC Dispatcher / Service Coordinator

HVAC Dispatcher / Service Coordinator

Are you someone who can manage a busy phone, coordinate schedules, and keep things moving when priorities change? We're hiring an HVAC Dispatcher / Service Coordinator to join a well-established residential heating and cooling service team in the St. Louis area.

This position is ideal for someone with experience in customer service, dispatching, or service scheduling who enjoys solving problems, helping customers, and keeping technicians organized throughout the day. You'll play an important role in making sure service calls are handled efficiently and customers receive the attention they deserve.

This is a full-time, on-site position in the St. Louis, MO area.

HVAC Dispatcher / Service Coordinator Benefits and Compensation:

• Full-time, stable weekday schedule

• Monday through Friday, 8:00 AM to 4:30 PM

• Opportunity to work with an established, family-oriented service business

• Supportive team environment

• Training on company processes and systems

• Opportunity to build a long-term career in the HVAC service industry

HVAC Dispatcher / Service Coordinator Requirements & Qualifications:

• Experience in customer service, dispatching, scheduling, or service coordination

• Comfortable handling a high volume of incoming calls while managing multiple priorities

• Strong computer skills and ability to navigate scheduling software and customer records

• Excellent communication skills and ability to remain professional with frustrated customers

• Strong organizational skills, attention to detail, and ability to adjust quickly when schedules change

Must Haves:

• Ability to coordinate service appointments based on technician availability, customer needs, and urgency

• Experience updating schedules, communicating appointment changes, and keeping customers informed

• Ability to handle incoming service requests while addressing scheduling conflicts and technician needs

• Comfortable documenting customer interactions, service requests, and appointment information accurately

• Ability to work on-site Monday through Friday, 8:00 AM to 4:30 PM

HVAC Dispatcher / Service Coordinator Preferred Background & Skills:

• Previous experience in HVAC, plumbing, electrical, or another home service industry

• Experience using ServiceTitan or similar field service management software

• Background in high-volume call centers, service departments, or dispatch operations

• Familiarity with coordinating field technicians and managing daily service schedules

• Experience handling customer complaints, appointment changes, and urgent service requests

We're looking for someone who enjoys staying organized, helping people, and keeping a busy service operation running smoothly. If you thrive in a fast-paced environment and take pride in delivering excellent customer service, we'd like to hear from you!

Additional Employment Information:

This position does not include relocation assistance. Candidates must live within commuting distance of the employer's St. Louis, MO location (63126).

This is a direct-hire position. Third-party staffing, subcontracting, and Corp-to-Corp (C2C) arrangements will not be considered.

Applicants must be legally authorized to work in the United States. The employer will not provide employment visa sponsorship now or in the future.

JOB ID: 183668

Rogers Hornsby