Human Resources Services Delivery Specialist – DACH Market

Job title: Human Resources Services Delivery Specialist – DACH Market

Description

Role Summary

This role delivers consistent, high‑quality, and compliant HR support within a German‑speaking, multicultural shared‑services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country‑specific regulatory requirements.

The position plays a critical role in:

• Delivering a seamless and professional colleague experience across the DACH region
• Ensuring accurate case triage and effective escalation
• Supporting the maintenance and quality of German‑language HR knowledge content

Qualifications

• Required

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.

• 1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.

• Native or near‑native German (written and spoken) – mandatory.

• Fluent English (written and spoken).

• Experience using HRIS and case‑management tools (e.g., Oracle Cloud, Workday, ServiceNow).

• Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.

• Preferred

• Experience working in a multilingual or regional delivery hub.

• Exposure to DACH onboarding processes and employee data management.

• Experience operating in compliance‑driven and highly regulated environments.

• Skills & Competencies

• German‑Language Excellence: Clear, precise, and professional communication.

• Process Discipline: Strong adherence to SOPs, controls, and quality standards.

• Judgment & Autonomy: Confident decision‑making within defined Tier 1 scope.

• Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.

• Attention to Detail: High accuracy in documentation and transactions.

• Resilience: Effective performance in a high‑volume, deadline‑driven environment.

• Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.