About this role
Job Description
The Human Resource Generalist serves as the operational backbone of the HR function, delivering efficient, employee-centered HR services across the full employee life cycle. This role combines front-line people support with administrative precision managing the HR helpdesk, maintaining accurate documentation, driving engagement, administering payroll and benefits, and overseeing probation and confirmation processes. The ideal candidate is detail-oriented, systems-savvy, and genuinely invested in creating a positive employee experience.
Duties And Responsibilities
PURPOSE
Serve as the first point of contact for employee and manager inquiries on HR policies, benefits, payroll, and workplace matters.
Champion the employee experience by ensuring HR services are accessible, timely, and delivered with empathy and professionalism.
Maintain the integrity of HR data and documentation to support compliance, decision-making, and organizational trust.
Drive a culture of engagement and continuous feedback through eNPS and related initiatives.
Ensure the full employee lifecycle — from onboarding through probation and confirmation — is managed smoothly and without gaps.
Enable informed people decisions by providing accurate dashboards, analytics, and reports to HR leadership and managers.
Safeguard confidentiality and data protection standards across all employee records and HR transactions.
Support organizational compliance by staying current with statutory requirements and maintaining audit-ready documentation.
ENGAGEMENT
Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.
Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.
Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.
Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.
Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.
Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.
Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the HR Manager.
Ensure no probation period lapses without an explicit, documented decision.
DELIVERY
Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.
Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.
Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.
Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.
Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.
Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.
Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the People and Culture Manager.
Ensure no probation period lapses without an explicit, documented decision.
Targeted Specialized Knowledge
2–4 years of progressive HR experience in a generalist or coordinator role.
Demonstrated experience with at least three of the following: HR helpdesk/employee support, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, or HR reporting.
Hands-on experience administering eNPS or employee engagement surveys, including analysis and action planning.
Proven track record managing probation and confirmation processes or similar employee lifecycle milestones.
Experience working with HRIS platforms (e.g., BambooHR, Workday, SAP, or similar) and payroll systems.
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
- Hold Computer literacy
- Excellent Communication and Customer Service
- Caring, Compassionate, Dedicated and Professional
- Working Under Pressure
- Humane, Empathetic and Supportive Bedside Manner
- Leadership and Teamwork
- Problem solving and Initiative
- Time Management and Organization
- Attention to Detail
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.