About this role
About the Role
This is a managerial program management role supporting Corning's Optical Communications segment, focusing on Hyperscale Data Center customers. You will provide strategic account management support to deliver on the strategy established by the Global Account Manager, coordinate cross-functional teams, manage daily operations of the CEx Program Specialists, and drive continuous improvement to enhance visibility and customer experience. What You'll Do
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Provide program management support for one of our Hyperscale Data Center customers.
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Contract management support for Hyperscale Data Center customer(s).
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Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
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Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
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Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
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Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
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Manage and oversee the CEx Program Specialists’ daily operations and responsibilities. This includes onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
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Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team. What We're Looking For
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4-year degree and 10+ years of account or program management experience.
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Experience working with hyperscale data center customers and engaging with multiple customer functions and partners.
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Customer-facing mindset with ability to coordinate across cross-functional teams.
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Data-driven mindset with analytics, forecasting, supplier performance insights, and structured operating cadences to improve visibility and decision quality.
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Energetic, enthusiastic, problem-solving mindset, and highly organized.