HR Technology Lead

About the Role ICON is seeking an HR Technology Lead to oversee the strategy, implementation, and optimization of HR technology solutions to support organizational goals and enhance the employee experience. You will manage day-to-day HR activities and lead a functional HRIS team to deliver quality outcomes, with particular focus on Workday operations and governance. What You'll Do

• Manage day-to-day HR activities and provide leadership to the functional HRIS team across HCM, Recruiting, Compensation and Absence
• Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations; manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases; provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
• Oversee HRIS backlog prioritisation and recurring refinement forums; ensure documentation and governance controls are in place
• Provide day-to-day leadership and support to the functional HRIS team; act as first point of contact for complex functional or technical queries; support requirements assessment and impacts before configuration changes; guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy
• Shape and validate configuration approaches to align with global design, governance standards and downstream impacts; remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment
• Manage Supplier, Contract & SOW activities: coordinate SOW preparation, internal approvals and VP signature routing via DocuSign; liaise with Procurement and Legal for compliance; oversee active AMS and project SOWs
• Release Management: release impact assessment, change gating, deployment coordination and post-release stabilization
• Annual Process Governance & Traceability: BAU delivery for performance reviews, compensation cycles and benefit enrollment events; Workday security/data reviews and access governance; facilitate weekly team and quarterly SLT governance forums What We're Looking For
• Bachelor’s degree in information systems, human resources, business administration, or related field, or equivalent experience
• Extensive experience in HR technology management, including implementation and oversight of major HR platforms (Workday, SAP, Oracle)
• Strong strategic thinking with the ability to align technology with business goals
• Excellent communication and leadership abilities with experience managing teams and cross-functional projects
• Commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology
• Willingness to travel approximately 5% Compensation & Benefits
• ICON can offer a competitive salary and a range of benefits designed to support well-being and work-life balance, with country-specific variations
• Benefits examples include: annual leave, health insurance options, retirement planning provisions, Global Employee Assistance Programme LifeWorks, life assurance, flexible optional benefits such as childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, and health assessments
• ICON is committed to inclusion and providing an accessible environment for all candidates